A few weeks ago, I was given the opportunity to present a continued education course at the Association of Wyoming Insurance Agents Annual Convention. The course, entitled “Web-Based and Social Media Marketing,” was a chance to educate independent insurance agents about the advantages of a clean, easy-to-navigate website, location-based services supplemented by customer reviews, and utilizing Facebook, Twitter and LinkedIn to promote agencies. Now, this was the first time I’d presented a CE, not to mention the first time I was required to present anything for two whole hours by myself. To say I was slightly nervous would be a massive understatement. Luckily, the CE attendees were wonderful and very responsive, and I even made it to the two-hour mark. However, that’s not the focus of this blog post.
Here’s the thing: it was brought to my attention that while only a handful of attendees had a Facebook Page or Twitter created for either themselves or their business, almost two-thirds of the the class owned an iPhone, Blackberry or Android. The topic of discussion quickly turned to smartphones and, before I could hide it behind the laptop in front of me, my two-year-old feature phone was spotted.
“What kind of phone do you use, ma’am?” one of the attendees asked.
“Well, it’s from Samsung. It’s…not a smartphone,” I replied, hesitantly.
“You mean you’re here to tell us we have to be on Facebook, but you don’t even have an iPhone?” responded another attendee, bewildered.
The room went silent. Great! After working so hard on this presentation for the past month, I’ve ruined my credibility with this crowd by the simple offense of not being up-to-date on technology. There is no sarcasm there. I’d known for quite awhile that the need for a smartphone was significant. After all, the company I work for prides itself on being on top of the latest tech innovations in order to bring value and new business to our clients. I should have been among the first few waves of consumers running to the smartphone market, but I’d just never gotten around to it. The class eventually focused on the topic at hand and gave great feedback on the presentation as a whole, but not before giving me a hard time for my dinky phone, understandably so. (Thanks for having me, AWIA!)
The first thing I did when I got home? Ordered this:

Why is having a smartphone important? Well, not only do all of your friends, neighbors and colleagues already have one (according to comScore, 76.8 million people in the U.S. owned a smartphone as of May 2011), but a smartphone offers the user all of the convenience of a computer with full internet access in a small, extremely portable package. Plus, they’re just darn cool! What other device allows you to locate, check into, rate, recommend and follow a restaurant or other place of business with the touch of a fingertip?
No matter the industry you work in, it’s important to be aware of what’s happening in the world. A smartphone presents the capability to stay connected to social networks– anytime, anywhere. One can post to Twitter directly from the Twitter app and find out information about an event seconds after it happens. Moldova, Iran, Tunisia, Egypt and others have seen strong change to political and national structure due to the influence and instantaneous connection offered by Twitter and Facebook users worldwide. That means the support from a mass of completely unrelated strangers made a difference in the lives of a people thousands of miles away. Who doesn’t want that kind of power in the palm of their hand? #rhetoricalquestion
If you’re like me, you get lost–often. This wouldn’t be such an issue if I didn’t insist on discovering new parts of town on the weekends. However, I prefer a life of adventure and, consequently, a life of stopping at various gas stations to ask for directions. No need with a smartphone! Google Maps has often been a savior while living in San Antonio, and the iPhone has the Maps application pre-installed. My favorite feature is the automatic location update. Say you’re leaving a restaurant and want to know how to get to an art gallery you read about online. Just type in the name of the gallery and select Directions to Here, then tap the arrow in the bottom left-hand corner of the screen and voila! Your path updates every few seconds as you travel, so you know for certain you’re taking a step in the right direction (pun definitely intended). It’s not the coolest thing an iPhone can do, but I find it very helpful.
Many people say that smartphones are a time-suck and distraction. Sure, one could potentially spend the entire day scanning Craigslist or playing Angry Birds, but if used correctly, a smartphone can free up time that would otherwise be spent responding to email at the office or getting lost in Southside San Antonio. Isn’t that all anyone wants– more time?
I’m happy to have jumped on the bandwagon, even if I was a little late to the game. Now I have no excuse for being late to meet a friend, eating at a bad restaurant or not knowing who Rebecca Black is. If only this thing could walk my dog for me after work! I guess it’s just a matter of time before I find the app for that.
-Theodora Setterbo, Social Media and Marketing Specialist, Rainman.com